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GENERAL TERMS AND CONDITIONS OF SALE – THE BIG TOWN

This document sets out the general terms and conditions governing the use of the website www.thebigtown.com  (hereinafter the “Site”), owned by The Big Town, a brand operated by Line2Lead S.r.l., with registered office at Via Santa Fumia 99 - 00134 Rome (Italy), VAT no. 17557151002, and contact email: support@line2lead.com (hereinafter the “Provider”). Accessing and using the Site and its services implies full acceptance of these General Terms and Conditions. If you do not accept them, you may not use the services offered.

1. Purpose of the contract

The contract covers the provision of prepaid eSIMs for international data connectivity without roaming charges. eSIMs are delivered in digital format and activated via QR code or automatic download, according to the instructions provided on the Site.

2. Parties – Prohibition of transfer

The contract is concluded between the Provider and the User, identified through the purchase made on the Site. The User may not transfer the contract or any related rights to third parties without the Provider’s written consent.

3. Contract finalisation

The contract is considered concluded upon successful payment and receipt of the order confirmation from the Provider. Prices are indicated in euros and may be modified at any time, without retroactive effect on purchases already completed.

4. Delivery terms

eSIMs are delivered digitally via automatic email or through the user’s account area immediately after payment. It is the User’s responsibility to verify device compatibility with eSIM technology before making a purchase.

5. Support

Customer support is available via email at support@line2lead.com, Monday through Friday, from 9:00 AM to 6:00 PM (CET). Support includes help with eSIM activation and assistance in case of technical issues.

6. Refund Policy

The Big Town does not offer monetary refunds. However, a credit equivalent to the value of the purchased eSIM may be requested and used for a new purchase, only under the following conditions:

  • The eSIM has not been used (no data traffic generated).
  • The device is listed among the officially supported models.
  • A technical issue has been confirmed by our support team.
  • The request is submitted within 30 days of purchase.

Requests will not be accepted in cases of partial usage, completed activation, installation errors, or device incompatibility.

7. User obligations

The User agrees to:

  • Use the service in accordance with applicable laws and these contractual conditions;
  • Refrain from duplicating, reselling, or fraudulently using eSIMs;
  • Verify device compatibility prior to purchase;
  • Provide truthful and accurate data when placing an order.

8. Personal data processing

  • The User’s personal data will be processed in accordance with EU Regulation 2016/679 (GDPR). The data controller is Line2Lead S.r.l., as described in the Privacy Policy.

9. Limitation of liability

  • The Provider is not liable for:
    • Service interruptions caused by network operators or third parties;
    • Misuse or inappropriate use by the User;
    • Damages due to force majeure events;
    • Device incompatibility with eSIMs.

10. Jurisdiction

    • This contract is governed by Italian law. For any dispute concerning the interpretation, execution, or validity of these Terms and Conditions, the exclusive jurisdiction shall lie with the Court of Rome, Italy.

Refund and Credit Policy – The Big Town

Your connection is our priority. If you encounter issues with your eSIM, we’re here to help. This policy outlines the criteria for requesting a credit equivalent to the value of your purchased eSIM, to be used for a new purchase on The Big Town.

1. Eligibility for credit

You may request credit under the following conditions:

  • The eSIM has not been used, i.e., no data traffic has been consumed.
  • A technical issue not attributable to your device has occurred, confirmed by our support team.
  • The request is made within 30 days from the date of purchase.

2. Exclusions

No credit or refund will be granted in the following cases:

  • The eSIM has been activated or used, even partially.
  • The device used is not compatible with eSIMs, as per our official list.
  • The issue is due to improper installation or failure to follow instructions.
  • The request is submitted after 30 days from the date of purchase.

3. How to request credit

To request credit, please email support@line2lead.com within the stated timeframe, including the following:

  • Order number
  • Details of the issue encountered
  • Any relevant evidence (e.g., screenshots, error messages)

Our technical team will review the request and respond within 5 business days. If approved, you will receive a credit code equal to the original eSIM value, valid for a single use within 12 months of issuance.

4. Additional notes

  • Credit is personal and non-transferable.
  • No monetary refunds will be issued, except in exceptional cases (e.g., duplicate payment due to system error).